POLICY
Returns & Refunds
Last updated: June 30, 2026
1. All sales final
Due to the nature of research chemicals and laboratory-use products, all MaxLab sales are final. MaxLab does not accept returns or exchanges after an order has been dispatched, except as described below.
2. Pre-dispatch order cancellation
If your order has not yet been dispatched, you may request cancellation by emailing owner@maxlabwellness.com. Cancellation requests must be received before the order enters the dispatch queue. Approved cancellations are refunded to the original payment method within two to three business days.
3. Third-party retest exception
MaxLab Wellness stands behind every Certificate of Analysis we publish. If you submit a MaxLab lot to an accredited independent reference laboratory — including, without limitation, Vanguard Laboratory or Freedom Diagnostics — and the resulting report returns identity or purity results materially inconsistent with MaxLab’s published Certificate of Analysis for that lot, MaxLab will issue a full refund upon receipt and review of the original third-party report. Submit the third-party report along with your order number to owner@maxlabwellness.com. Refunds under this provision are processed to the original payment method within two to three business days of report verification.
4. Damaged or incorrect orders
Inspect every order upon delivery. Damaged, incorrect, or missing items must be reported to MaxLab support at owner@maxlabwellness.com within 48 hours of delivery. Reports received outside this window cannot be honored. Include photographs of the packaging and contents and your order number. MaxLab will investigate and resolve verified reports through replacement, credit, or refund at MaxLab’s discretion.
5. Refund timing
Approved refunds typically settle to the original payment method within two to three business days of approval. Card networks and banks may take additional time to display the credit.
6. Contact
Returns, refunds, and damage reports: owner@maxlabwellness.com
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MaxLab Wellness products are sold strictly for laboratory, analytical, and scientific research use only. They are not intended for human or animal consumption, administration, application, ingestion, injection, or any therapeutic, diagnostic, or cosmetic use.
The statements made on this website have not been evaluated by the United States Food and Drug Administration. MaxLab Wellness products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
MaxLab Wellness is a research chemical supplier. MaxLab Wellness is not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act. MaxLab Wellness is not an outsourcing facility as defined under Section 503B of the Federal Food, Drug, and Cosmetic Act.
By accessing this site, you confirm you are at least 21 years of age and that you have read and accepted the MaxLab Wellness Terms of Sale, Privacy Policy, and Research Use Only Policy. MaxLab Wellness does not provide dosing, medical, therapeutic, diagnostic, veterinary, or use guidance under any channel.
